Privacy Policy
How we protect and handle your personal information
Information We Collect
Personal Information:
- Name, email address, and phone number
- Educational qualifications and engineering experience
- Employment history and project details
- Payment information (processed securely through Razorpay)
- Communication records and consultation notes
Technical Information:
- IP address and browser information
- Website usage patterns and preferences
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information exclusively for providing CDR writing services:
- Creating customized CDR documents based on your experience
- Communicating about your project progress and requirements
- Processing payments and maintaining financial records
- Providing customer support and technical assistance
- Improving our services based on feedback and usage patterns
- Sending important updates about Engineers Australia requirements
Information Protection
Technical Safeguards
- SSL encryption for all data transmission
- Secure cloud storage with access controls
- Regular security audits and updates
- Two-factor authentication for admin access
Administrative Safeguards
- Limited access to authorized personnel only
- Confidentiality agreements for all staff
- Regular privacy training and awareness
- Incident response and breach notification procedures
Information Sharing
We DO NOT sell, rent, or share your personal information with third parties for marketing purposes.
Limited Sharing Only For:
- Service Providers: Secure payment processing through Razorpay
- Legal Requirements: When required by law or legal process
- Business Protection: To protect our rights and prevent fraud
- Emergency Situations: To protect health and safety when necessary
Data Retention
We retain your information for the following periods:
- CDR Documents: 7 years for potential revision requests
- Personal Information: 5 years for customer service purposes
- Payment Records: 7 years for tax and legal compliance
- Communication Records: 3 years for service improvement
- Website Analytics: 2 years for performance optimization
Your Rights
You have the following rights regarding your personal information:
Access Rights
- Request copies of your personal data
- Know what information we have about you
- Understand how we use your data
Control Rights
- Request correction of inaccurate data
- Request deletion of your information
- Withdraw consent for processing
Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand website usage patterns
- Preference Cookies: To remember your settings and choices
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.
International Transfers
Your information may be transferred to and processed in countries outside your residence for service delivery. We ensure appropriate safeguards are in place to protect your data during any international transfers, including the use of standard contractual clauses and adequate data protection measures.
Contact Us
If you have questions about this privacy policy or your personal information:
Email: privacy@cdraustralia.prosumely.com
General Contact: info@cdraustralia.prosumely.com
WhatsApp: Message us now
Response Time: Within 5 business days
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or website notice. Your continued use of our services after such updates constitutes acceptance of the revised policy.
Last updated: September 14, 2025. This privacy policy is effective immediately and governs our collection and use of your information from this date forward.