We stand behind the quality of our CDR writing services with a comprehensive money-back guarantee. If Engineers Australia rejects your CDR due to writing quality issues that are directly attributable to our work, we will provide a full refund.

Eligible for Full Refund:

• CDR rejection due to poor writing quality or structure
• Failure to meet Engineers Australia's basic formatting requirements
• Incomplete deliverables as per agreed scope
• Non-delivery of service within agreed timeframe (without client delays)

Not Eligible for Refund:

• Rejection due to insufficient or inaccurate information provided by client
• Rejection due to academic qualification issues
• Rejection due to English language requirements
• Changes in Engineers Australia assessment criteria after submission
• Client satisfaction issues not related to writing quality
• Requests made after successful Engineers Australia approval

In certain circumstances, partial refunds may be considered:

• If work has been partially completed before service cancellation
• If specific deliverables are approved but others require significant revision
• If client requests service termination after work has commenced

Before considering a refund, we offer unlimited revisions to address any concerns. Our goal is to ensure your CDR meets Engineers Australia standards through collaborative improvement rather than refund processing.

To request a refund or discuss your concerns, please contact us with:

• Your order details and client information
• Engineers Australia rejection notice (if applicable)
• Specific concerns about the delivered work
• Preferred resolution method